We want you to be fully satisfied with every item that you purchase from journidock.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. The item must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
If goods are deemed faulty or the return is due to an error on our part, we will pay for the return shipping and refund all original shipping and handling fees.
1. Get a return authorization number. You can do this by emailing [email protected] with your request. We will issue a return authorization number within 48 hours.
2. Print and fill out the JourniDock merchandise return form. Include this in the box with your returned merchandise. You can view the form by clicking here. To download, right click on the link and save it to your hard drive.
3. Pack everything you are returning in the original packaging, along with all paperwork, parts and accessories.
4. Use a postal service to send the items back to us. Please send the return items to:
607 N School LN
Lancaster, PA 17603
5. We inspect your returned items. (It can take 7 business days or greater for us to receive your return, depending on which postal service you use. Once we receive them, we will inspect the goods within three business days.) Your refund will automatically be issued to the credit card used to make the original purchase.
*Return goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes while in transit. We are not responsible for any items that are returned to us in error.